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Q. What time is check in?

A. Check in time is 4 PM and check out is 10 AM. All paperwork must be complete and signed prior to check-in and the rental application must correctly identify all persons, boats, trailers and cars occupying or visiting the property.

Q. Can I bring pets?

A. Pets must be approved prior to arrival. An additional $100.00 fee applies to cover the additional cleaning charges associated with pet hair removal and pest control procedures. 

Q. Is there a maximum number of people?

A. Yes. Every property has a maximum numberof guests depending on the size of the unit and number of beds.  It is important that you tell us of every guest that plans to stay on the premisis. Parking restrictions may also apply.

Q. What does the optional travel insurance cover? 

Travel Insurance powered by RentalGuardian.com® - Short Descriptions

1. Standard Trip Cancellation Insurance

Star Properties Destinations has partnered with RentalGuardian.com® and InsureStaysTM to help safeguard your booking deposit and other pre-paid non-refundable payments related to planned travel. We strongly encourage you to purchase optional travel insurance especially during hurricane season (June 1st - December 1st). There are no refunds for hurricanes.

Travel Insurance covers risks incidental to planned travel such as sickness, accidental injury, or death of you or a family member (or of a traveling companion), weather delays, natural disasters, unexpected changes in your employment, and many more specified reasons.  

  • The coverage costs 7% of your total reservation invoice. The premium charged for travel insurance is generally non-refundable after 15 days of coverage purchase. 

  • As a covered traveler, should you have a medical issue or experience trip delay or interruption due to unforeseen developments, you may initiate your claim by calling (833) 610-0736. 

  • Guests opting not to purchase travel insurance should be aware that no refund of your reservation deposit(s) will be available; therefore, your entire booking payment is at risk. For more information, please visit starproperties.rentalguardian.com or consult your coverage documents. 

2.  Retailers offering Standard Trip Cancellation Insurance and CFAR

Star Properties Destinations has partnered with RentalGuardian.com and InsureStays to help safeguard your entire booking deposit and other pre-paid non-refundable payments related to planned travel. We strongly encourage you to purchase optional travel insurance. 

  • Travel Insurance covers risks incidental to planned travel such as sickness, accidental injury, or death of you or a family member (or of a traveling companion), weather delays, natural disasters, unexpected changes in your employment, and many more specified reasons.  

  • In addition, for an additional charge, you can choose the optional CFAR benefit which pays up to 60% of pre-paid non-refundable charges should cancel for any reason not covered by standard travel insurance. 

  • The standard travel insurance coverage costs 7% of your total reservation invoice amount; if you include the optional CFAR benefits, the coverage cost is 9.8% of your total reservation invoice amount. The premium charged for travel insurance is generally non-refundable after 15 days of coverage purchase. 

As a covered traveler, should you have a medical issue or experience trip delay or interruption due to unforeseen developments, you may initiate your claim by calling (833) 610-0736. For more information, please visit starproperties.rentalguardian.com or consult your coverage documents.